Return & Refund

Our products are shipped from different warehouses and that's why there are some items that cannot be returned.

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Please contact us indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

1. After you receive your order, you have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Please DO NOT send your return to the address on your package. That is not our return address and will affect the processing of your return.

4. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 
5. We do not accept returned items that were sent back by you directly without checking with us first.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note: The original shipping fee and return insurance are non-refundable.