FAQs

1. Can I cancel my order?

  • Contact us to cancel an order. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
2. Why was my order divided into two or more packages?
  • We will do partial shipping for your order in the following conditions:
    1) Items are in different warehouses.
    2) Different items need additional preparation time.
    3) Weight limit of customs or courier.
    You will receive an email notification when each parcel is shipped.

3. Is there any additional fee beyond purchase?

  • Normally, it would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

4. How long does delivery normally take?

  • It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends. Shipment takes 10-15 business days to arrive.

5. What items can't be returned?

  • The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets.
    More details can be found in our Return Policy.

6. What if I received a wrong/defective/stained item?

  • We want to sort out any issues with wrong/defective/stained items straightaway.
    As soon as you discover a wrong/defective/stained item, please contact us and we'll get back to you as soon as we can.

7. How can I return/exchange items they are not as described?

  • You may check out our Return Policy first, then contact us about which items you want to return.
    We will process your return request and offer the return address for you as soon as we can.

8. What payment methods do you accept?

  • We support Credit/Debit Card and PayPal. Other payment methods will be added soon.